Return & Refund Policy

At xiaohenssldkks Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled.

To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. We recommend including your order number and purchase details in your cancellation request for faster processing.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The product must be in its original packaging with all tags and labels attached
• The item must be unused and in the same condition as when you received it
• You must provide proof of purchase (receipt or order confirmation)

Certain items are exempt from being returned, including perishable goods, personalized products, and items marked as final sale. Please contact our customer service team if you are unsure about your item's return eligibility.

Refunds

Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds are typically processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). The time it takes for the refund to appear in your account may vary depending on your payment provider's processing times.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please follow these steps:

1. Check your bank account or credit card statement again
2. Contact your payment provider as processing times may vary
3. If you still haven't received your refund, please contact our customer service team

When contacting us about a missing refund, please have your order number and payment details ready. We will investigate the matter and keep you informed throughout the process.

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